Your privacy is important to us. When you provide information to us via our website, we protect it according to this policy. If you have any questions, please don’t hesitate to let us know.
WHO IS A TYPICAL USER OF THE COMPLETE INJURY MANAGEMENT WEBSITE?
Complete Injury Management (CIM) operates primarily as a provider of business-to-consumer services. Unlike many companies and websites, we do not focus on consumer users or the collection of consumer data. To the extent we collect information online, our purpose is to better serve our affiliate partners and their employees.
WHAT INFORMATION DO WE COLLECT ONLINE?
Unless otherwise stated in another, more specific policy on the web pages you are viewing, we collect the following types of information when you browse www.completeinjurymanagement.com or any other CIM website:
• Information you provide directly, such as your name or contact information when you register or make an online appointment request, or any chat or email messages you send us;
• The web pages your internet browser visits;
• Aggregate data, such as the number of hits per week, per web page.
HOW DO WE USE THIS INFORMATION?
Complete Injury Management (CIM) does not rent or sell customer lists to other companies. Instead, we use information collected via the website in the following ways:
• For information you provide directly, such as contact information or email messages, we use the information to respond to your requests.
• For some registration and use data, we may direct you to particular web pages, customize the web pages you see, or otherwise increase the relevance of the information you access through the website.
• For information about web pages visited, page hits per week, and the like, we use this information internally to improve the design of our web pages.
• Complete Injury Management (CIM) may use third-party storage or service-provider companies to perform some functions including the processing of data.
Complete Injury Management (CIM) maintains email lists to keep interested parties informed about our company, events, products, support and more. We do not sell the addresses on our list, but we may make information available to specific business partners, sponsors or service providers.
Users may voluntarily request to join our mailing lists by signing up or opting in through a form on our website. To be removed from our mailing list, simply contact us.
Complete Injury Management (CIM) respects your personal privacy and is committed to adhering to federal and state privacy laws. We are committed to protecting the health information and upholding the privacy of our patients. A detailed explanation of our privacy practices is below.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU OR YOUR FAMILY MEMBERS MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We respect our legal obligation to keep health information that identifies you or your family members private. We are obligated by law to give you notice of our privacy practices at your first visit with us. This Notice describes how we protect your health information and what rights you have regarding it.
TREATMENT AND HEALTH CARE OPERATIONS
The most common reason why we use or disclose your health information is for treatment or healthcare operations. Examples of how we use or disclose information for treatment purposes are: setting up an appointment for you; referring you to another doctor or clinic; or assisting in getting copies of your health information from another professional that you may have seen prior to working with Complete Injury Management (CIM). Examples of how we use or disclose your health information for health care operations are: financial or billing audits; internal quality assurance; personnel decisions; participation in managed care plans; defense of legal matters; business planning; and outside storage of our records. We routinely use your health information inside our office for these purposes without any special permission. If we need to disclose your health information outside of our office for these reasons, we usually will not ask you for special written permission.
USES AND DISCLOSURES FOR OTHER REASONS WITHOUT PERMISSION
In some limited situations, the law allows or requires us to use or disclose your health information without your permission. Not all of these situations will apply to us; some may never come up at our office at all. Such uses or disclosures are:
• When a state or federal law mandates that certain health information be reported for a specific purpose.
• For public health purposes, such as contagious disease reporting, investigation or surveillance; and notices to and from the federal Food and Drug Administration regarding drugs or medical devices.
• Disclosures to governmental authorities about victims of suspected abuse, neglect or domestic violence.
• Uses and disclosures for health oversight activities, such as for the licensing of doctors; for audits by Medicare or Medicaid; or for investigation of possible violations of health care laws.
• Disclosures for judicial and administrative proceedings, such as in response to subpoenas or orders of courts or administrative agencies.
• Disclosures for law enforcement purposes, such as to provide information about someone who is or is suspected to be a victim of a crime; to provide information about a crime at our office; or to report a crime that happened somewhere else.
• Disclosure to a medical examiner to identify a dead person or to determine the cause of death; or to funeral directors to aid in burial; or to organizations that handle organ or tissue donations.
• Uses or disclosures for health-related research.
• Uses or disclosures for fundraising; we will provide you, in any fundraising materials, a description of how you may opt out of receiving future fund-raising communications.
• Uses and disclosures to prevent a serious threat to health or safety.
• Uses or disclosures for specialized government functions, such as for the protection of the president or high-ranking government officials; for lawful national intelligence activities; for military purposes; or for the evaluation and health of members of the foreign service.
• Disclosures of de-identified information.
• Disclosures relating to worker’s compensation programs.
• Disclosures of a “limited data set” for research, public health, or health care operations.
• Incidental disclosures that are an unavoidable by-product of permitted uses or disclosures.
• Disclosures to “business associates” who perform health care operations for us and who commit to respect the privacy of your health information.
We may call or write to remind you of scheduled appointments, or that it is time to make a routine appointment. We may also call or write to notify you of other treatments or services available at our office that might help you. Unless you tell us otherwise, we will email you an appointment reminder and/or leave you a reminder message on your preferred telephone answering machine or smartphone.
OTHER USES AND DISCLOSURES
We will not make any other uses or disclosures of your health information unless you sign a written “authorization form.” The content of an “authorization form” is determined by federal law. Sometimes, we may initiate the authorization process if the use or disclosure is our idea. Sometimes, you may initiate the process if it’s your idea for us to send your information to someone else. Typically, in this situation you will give us a properly completed authorization form, or you can use one of ours. If we initiate the process and ask you to sign an authorization form, you do not have to sign it. If you do not sign the authorization, we cannot make the use or disclosure. If you do sign one, you may revoke it at any time unless we have already acted in reliance upon it. Revocations must be in writing. Send them to the attention of the privacy officer at the address at the beginning of this Notice.
YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
The law gives you many rights regarding your health information. You can:
• ask us to restrict our uses and disclosures for purposes of treatment (except emergency treatment or health care operations. We do not have to agree to do this, but if we agree, we must honor the restrictions that you want. To ask for a restriction, send a written request to the the address or email provided at the end of this Notice.
• ask us to communicate with you in a confidential way, such as by phoning you at work rather than at home, by mailing health information to a different address, or by using email to your personal email address. We will accommodate these requests if they are reasonable, and if you pay us for any extra cost. If you want to ask for confidential communications, send a written request to the office contact information listed at the end of this Notice.
• ask to see or to get photocopies of your health information. By law, there are a few limited situations in which we can refuse to permit access or copying. For the most part, however, you will be able to review or have a copy of your health information within 30 days of asking us (or sixty days if the information is stored off-site). You may have to pay for photocopies in advance. If we deny your request, we will send you a written explanation, and instructions about how to get an impartial review of our denial if one is legally available. By law, we can have one 30 day extension of the time for us to give you access or photocopies if we send you a written notice of the extension. If you want to review or get photocopies of your health information, send a written request to the contact information shown at the end of this Notice.
• ask us to amend your health information if you think that it is incorrect or incomplete. If we agree, we will amend the information within 60 days from when you ask us. We will send the corrected information to persons who we know got the wrong information, and others that you specify. If we do not agree, you can write a statement of your position, and we will include it with your health information along with any rebuttal statement that we may write. Once your statement of position and/or our rebuttal is included in your health information, we will send it along whenever we make a permitted disclosure of your health information. By law, we can have one 30 day extension of time to consider a request for amendment if we notify you in writing of the extension. If you want to ask us to amend your health information, send a written request, including your reasons for the amendment, to the contact information shown at the end of this Notice.
• get a list of the disclosures that we have made of your health information within the past six years (or a shorter period if you want). By law, the list will not include: disclosures for purposes of treatment, payment or health care operations; disclosures with your authorization; incidental disclosures; disclosures required by law; and some other limited disclosures. You are entitled to one such list per year without charge. If you want more frequent lists, you will have to pay for them in advance. We will usually respond to your request within 60 days of receiving it, but by law we can have one 30 day extension of time if we notify you of the extension in writing. If you want a list send a written request to the contact information shown at the end of this Notice.
• get additional paper copies of this Notice of Privacy Practices upon request. It does not matter whether you got one electronically or in paper form already. If you want additional paper copies, send a written request to the contact information shown at the end of this Notice.
OUR NOTICE OF PRIVACY PRACTICES
By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it. We reserve the right to change this notice at any time as allowed by law. If we change this Notice, the new privacy practices will apply to your health information that we already have as well as to such information that we may generate in the future. If we change our Notice of Privacy Practices, we will post the new notice in our office, have copies available in our office, and post it on our Website.
If you think that we have not properly respected the privacy of your health information, you are free to complain to us or the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you if you make a complaint. If you want to complain to us, send a written complaint to the contact information shown at the end of this Notice. If you prefer, you can discuss your complaint in person or by phone.
NOTIFICATION OF DATA PROCESSING IN THE UNITED STATES OF AMERICA
When you choose to submit information through the website, Complete Injury Management (CIM) and its affiliates may transfer, process and store the information in countries in which Complete Injury Management (CIM) and its affiliates maintain offices, including the United States. The United States does not regulate data protection in the same manner as other countries, including the Member States of the European Union. Accordingly, the data that you submit to Complete Injury Management (CIM) may be transferred to, processed or stored in countries where the data protection laws are different than those of your country of residence.
INFORMATION STORAGE AND UPDATES
You can update your contact information by contacting us at any time. We may keep all information in an off-line form, for archival purposes or as otherwise required by law.
We constantly update the features of our website to better serve our customers, so this policy may also be revised from time to time. Complete Injury Management (CIM) may modify this policy without advance notice and any modifications are effective when they are posted here. By using our website, you indicate your understanding and acceptance of the terms of the policy posted at the time of your use. If you have any questions, please contact us at your convenience.